We onboard CSMs for months. We onboard agents in an afternoon.
Scaled customer success programs point AI agents at exactly the accounts where context is thinnest. Six questions to ask before your agent talks to a customer.
What did we know about this customer in March?
Typed ontology, context graphs and temporal versioning. Why the hardest query in customer success is a question about the past, and what that means for how you tag a knowledge graph.